Momentum is a disappointment

On the 12/12/2022 I submitted a claim with momentum ,on the 27/12/2022 I called to follow up on my claim the lady said the claim was with legal department, on the 18/01/2023 I called again nd it was with administration, on the 6/02/2023, administration calls nd say she just send the claim to legal again I am now confused nd disappointed with their service it just doesn't make sense, I need an explanation please momentum