Momentum Investo, poor customer relations, poor security policies and *********** consultants.

I have an endowment policy that matured and has been sitting in a preservation/holding fund for a few years. Because of not even keeping up with inflation I decided to cash in the policy to my current account and then deposit the cash into my annuity. I have had a long history of phone calls and inquiries. ID,bank statement and proof of address are required for FICA. I refuse to email these documents and the forms in the clear to Momentum because of the insecurity of email and consequent possibility of ID *****.

I eventually decided to compress the documents in a password protected .zip file. I have phoned momentum and provided the password. I have sent this email with the .zip attached MANY times and phoned many times and each time I am told that they haven't received any email from me. I have even resorted to changing the file extension form .zip to .jpg with an instruction in the email to rename the file before opening it. I got one of the consultants direct email and emailed the password protected files to her directly - still no joy. I have still had no response! Momentum have NO secure link on a website for uploading confidential documents and consequently make a mockery of POPI. Nobody there is in the slightest bit technical and I cannot find out why my emails are not getting through. I have even copied myself and subsequently determined that the mails are going out fine. I have tried to find out if there is a momentum office in Durban where I can hand these documents in and drawn a blank too.

Stay away from this company, they are a disgrace and have no regard for ones security of information!