1 reviews | Active since Dec 2012
MOMENTUM - INVESTO POLICY ***
<p>I started this request in February already, we are now in July and it has not been concluded. In my previous Hello Peter complaint I mentioned that Momentum is giving me a run around regarding my investment withdrawal. Yes as mentioned previously I did sign the contract, stating that I understood, however did the broker explain the contract word for word to me the answer is no. He came to me @ work and everything was done in a rash. Was I made aware of the terms and conditions, the answer is no again. I trusted the broker, I knew him hence I signed. Was I made aware of these terms when I did my other withdrawals, the answer is still no. Momentum rejected my claim and asked me to refer the matter to the FAIS OMBUD, I did that and about 3 weeks ago The OMBUD came back to me via a recorded telephone conversation saying they had approved my request it’s now up to Momentum. Up until today I have had nothing from Momentum. Why was I referred to the OMBUDSMAN is this how MOMENTUM conducts business, I am 60 year old black female who has blood pressure issues right now my BP is so high due to this, is it fair? I need this money I am not just doing this for fun. It is a need which I explained to momentum initially.</p> <p> </p>
I appreciate you bringing your concerns to my attention and I will look into the points raised and will provide you with feed-back during the course of the morning.
Kind regards
Michele Coetsee
I appreciate you bringing your concerns to my attention and I will look into the points raised and will provide you with feed-back during the course of the morning.
Kind regards
Michele Coetsee
We refer you to our previous communication of 22 February 2016, where we explained Section 54 of the Long term Insurance Act. This legislation limits the amount of withdrawals permitted during the restricted period. We regret that we cannot assist you at this moment with another withdrawal.
Momentum has not received any complaint via the FAIS Ombuds office and cannot comment on your statement made. The Ombudsman office will not do a ruling over the telephone; it will be in writing and they will first inform Momentum to respond to the complaint received.
There is a process in place with regards to complaints to the Ombudsman offices. When we receive the complaint we will provide feedback to the Ombudsman.
Kind regards
Michele Coetsee
We refer you to our previous communication of 22 February 2016, where we explained Section 54 of the Long term Insurance Act. This legislation limits the amount of withdrawals permitted during the restricted period. We regret that we cannot assist you at this moment with another withdrawal.
Momentum has not received any complaint via the FAIS Ombuds office and cannot comment on your statement made. The Ombudsman office will not do a ruling over the telephone; it will be in writing and they will first inform Momentum to respond to the complaint received.
There is a process in place with regards to complaints to the Ombudsman offices. When we receive the complaint we will provide feedback to the Ombudsman.
Kind regards
Michele Coetsee