Momentum Investo pillar to post with maturity payment

I had a 5 year savings with Momentum Investo and it matured on the 23rd of September 2021. Early September I called the Momentum representatives and told them that I won’t be continuing and I’m disinvesting- the representative I spoke to (Kabaza) said she will call me on the 23rd of September and we will discontinue the account and I will get my investment.

On the 23rd of September I waited until mid-day and there was no call from the representatives so I decided to call them. I spoke to Unathi Mmethi and she said I should send my ID copy to her senior PBeckett so that they can pay me my investment and interests. The ID copy was sent within 20 minutes after I received PBecketts email address.

After days went by without communication from the Investo team I decided to give them a call on Monday the 27th of October and asked to speak to Unathi again. We spoke and she confirmed that my ID copy was received and she will ensure that I’ll receive my payout before Friday the 1st of October. On Friday morning- 1st of October I called the Momentum Investo team again 9:23am and Unati wasn’t working on the day; I then spoke to Tumi and she assured me that within 5 hours I would have received my payment. She told me that Unathi had sent in the request on Thursday- the day before she assured me that I would have received my payment.

I then called Momentum Investo again at 15:19 to ask them how’s progress with my payment. Tebogo is the lady that answered my call and when I asked for Tumi so that I can hear from her what the problem was she told me that she was busy on the other line and she will call me back once she is done with her then call.

Tebogo told me that it’s impossible for me to get my payment as their payment office had closed at 15:00. I decided to be patient as I hadn’t started the days process with her but with Tumi. I waited for the rest of the day for Tumi to return the call but the call didn’t come through and now the contribution I’m supposed to make to the family gathering can’t be possible and I’m going to ruin a memory of a sibling because of the *********** and dishonest stuff that you have.

I’m going to discontinue my life insurance and pension cover with you because now I see how you act when it’s payment time.