lM
lize M
1 reviews | Active since Dec 2020
22 Dec 2020, 17:03
Momentum - investment depreciating and then doesn't want to pay out funds
No service whatsoever!! Requested pay out of pension since October, they don't reply e-mails and when I phone the agent doesn't know what is going on. said she will find out and call me back and now that I follow up, they are closed until 4 January!!! been loosing money on my investment the entire year - and now they are going to cost me more over December! reading reviews, it seems that they are doing this on purpose! w
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
23 Dec 2020, 08:34Thank you for informing us of your concerns. The matter has been escalated for urgent assistance.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply23 Dec 2020, 08:34
Official
Thank you for informing us of your concerns. The matter has been escalated for urgent assistance.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
23 Dec 2020, 11:09Regrettably the information provided is not sufficient to investigate the complaint. The telephone number provided with this complaint appear to either be outdated or incorrect, hence we could not reach you telephonically to obtain additional information. An e-mail has been sent to the e-mail address provided and we kindly request that you provide us with the requested information via response e-mail. On receipt of the information we can assist you further.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply23 Dec 2020, 11:09
Official
Regrettably the information provided is not sufficient to investigate the complaint. The telephone number provided with this complaint appear to either be outdated or incorrect, hence we could not reach you telephonically to obtain additional information. An e-mail has been sent to the e-mail address provided and we kindly request that you provide us with the requested information via response e-mail. On receipt of the information we can assist you further.
Kind regards
CK
Kind regards
CK
lM
lize M's updateReviewer Update
23 Dec 2020, 12:49Good day, I have emailed all my details on 26Oct, 2Dec, 7 Dec, 18 Dec though the proper channels on your website and never did anyone repsond. I phoned your head office yesterday at 16:10 they couldn't help. I have sent an email to Stephen Waterston, who sent me a customer review email, he has all my details. Send me a number of someone that can assist me and I'll phone them.
lM
lize M's update23 Dec 2020, 12:49
Reviewer Update
Good day, I have emailed all my details on 26Oct, 2Dec, 7 Dec, 18 Dec though the proper channels on your website and never did anyone repsond. I phoned your head office yesterday at 16:10 they couldn't help. I have sent an email to Stephen Waterston, who sent me a customer review email, he has all my details. Send me a number of someone that can assist me and I'll phone them.
Momentum (SA)'s replyOfficial
23 Dec 2020, 15:21You will be contacted.
Momentum (SA)'s reply23 Dec 2020, 15:21
Official
You will be contacted.