Momentum Invest - TERRIBLE SERVICE!

Terrible service from Momentum Invest.

On the 12th of February 2020 I sent a request to withdraw my balance in my RA. I got communication that the form I had sent through was the incorrect one, annoying as it was because the form that I sent I had received from a Momentum after expressing what I want to do, I then completed the correct form and sent it again.

On the 14th of February I sent the correct form, and received an acknowledgement that it had been received in order and I should allow 10 days to receive payment. Yesterday my account was debited for the same policy that I had cancelled, which made me question whether the proceed of de-investing my funds had started, to my surprise, it hadn't and the reason the lady gave me is that "she also doesn't know".

I have been now advised that I need to wait for another 7 days for the payment to reflect on Momentum's account, and only then the process can start. 7 days has passed since that call, still no communication. I am extremely dissapointed by the fact that no one can explain why the process has been hanging.

TCF is a very important piece of legislation that Momentum seems to not have incorporated in their culture, such post sale barriers are nothing but a nuisance.

I cannot wait to cancel everything else I have with this company!!