Momentum insurance doesn't want to pay my money

I honestly didn't wanna take it far but what Momentum insurance did to me is totally unfair. So I got injured on duty on the 5th of may 2025 and I lost my Left thumb luckily I had a policy which was life cover and disability cover and I was paying R2490 monthly premiums. So when I went through my contract I had with them the agreement was that I'll receive 25% of the money I was covered for. When I made my calculations I was supposed to get R1,7 million because I was covered for R7 million for disability cover.

They rejected my claim 2 times. At first they told me that they are missing documents which is X-Ray report and Physiotherapy report stating that I don't have the capacity to work anymore then I did that then they rejected again claiming that I'm still working and I should have been injured 36% impairment not 29% as if I had a choice on how I should be injured.

The lady who was assessing my claim asked me ukuthi "what am I gonna do with R1,7 million at the age of 25" so that's when I realized that they don't wanna pay me. She had the guts to ask me if I have influential people that are in politics n I said "no" so meaning if I had them then they were gonna pay me or what I don't know 😭🥲

I just realized now that they closed their comment section on tiktok and most people are complaining about this company. Their finance department keeps on calling me asking the reason I'm not paying anymore but how am I supposed to pay while I'm being ******😭😭

I don't know if the lady just took my money or what because she was so defensive and arrogant. I'm exposing them because I want people to know what to expect when they are dealing with momentum insurance. It's said that people will lose their money because of this company.

My phone number WhatsApp is ***