MOMENTUM INSURANCE --BAD SERVICE

Have anyone ever tried to obtain a copy of a policy from Momentum? I have been trying for more than a week now. The people there do not read emails and do not apply their minds. They are sending me documents, which are system generated-over and over and over in the same format. It cannot be opened without their system. I cannot get that fact in their heads. It is tooo difficult for them to understand!!!!! They refuse to put me through to a manager. Mrs Gugu Shabalala, , via Carla Marli, infomed me that I must send an email. I cannot believe this. Who wants to deal with an insurance company, which employees' do not understand English, refuse to speak to you and management refusing to speak to you.Requesting you to send an email (this is after 20 emails), which were all answered with the same document that I cannot open. No-one there seems to focus and sort out the problem. All I am asking is a document to be send in PDF. That is too much for MOMENTUM. I will never do business with Momentum!! I do not appreciate the way they are treating people!!!!!! Know that momentum is pathetic and their service is the worst. Shame on you Momentum!!!!!!! Vusi Banyana, Lerato Kekana, Carli Marli, Gugu Shabalal, Tspng Mogoro etc shame onyou !!!