Momentum initial discounts for life policy is a sham

I recently took out a life policy with Momentum,and after receiving a few quotes, Momentum offered a discount based on their online assessment.With their discount,they were well priced and I took out the policy. A few months later,and they send another message for the annual assessment and now the discount substantially dropped. This immediately will affect the premium going forward. I enquired on this and was told that the %discount would not drop more than 5%. This is ridiculous l, as momentum lure clients with a substantial discount upfront and then medicals are done..before you know it,the discount is errouded with a 5% premium creep annually. This is false advertising and misleading the client with false advertising. The 2nd part is trying to then cancel the policy as the other insurance company offered a min 10year fixed premium that no in hindsight was a better option. This is near impossible. The cancellation division has a 72hr turn around time..and when they did call, I was driving and unable to take the call from Desiree Tlomatsane,so they immediately sent a message to tell me they called. I responded back for an immediate call to cancel the policy and like I said,it's impossible. No call back even after a follow up or even after another 72hr wait and still waiting.

Momentum false advertising and misleading customers with no assistance from their client department. If this is the service I revive when I'm alive and paying for life insurance, I am not comfortable going forward for my beneficiaries to deal with this. Can this be escalated and assistance to cancel