CW
Cassandra W
1 reviews | Active since May 2014
09 Mar 2016, 23:00
Momentum Incorrectly Debits! AGAIN
It saddens me to once again resort to hello Peter to get any assistance from Momentum, it's only been one month of being with them and I have had to complain for the second time now. Your call centers are useless and full with unhelpful staff members. My family is with momentum and you have just debited my brothers account of over R600, the best part is that the call center staff can not even tell us why let alone how to receive the funds back! ****************! I expect assistance from someone who knows what they are doing.
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Momentum (SA)'s replyOfficial
10 Mar 2016, 07:01Hello casswright,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
Nicolette D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply10 Mar 2016, 07:01
Official
Hello casswright,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
Nicolette D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
Nicolette D'Arch