NC
Neels C
1 reviews | Active since Jul 2011
14 Jan 2019, 16:32
Momentum incompetence
Frustrating beyond belief. Trying to deal with *********** agents. A simple process like resetting a password becomes a 3 hour unresolved ordeal. Agents appear unprofessional and clueless. One even asked me for my PC username. Halfway through the conversation I get asked to repeat what the problem was. How can you expect to serve customers like this...??
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
15 Jan 2019, 09:05Thank you for taking the time to discuss your concerns with me. My sincere apology for the frustration you experienced.
I referred the matter to our ETS Helpdesk Manager and you will be contacted shortly.
Kind regards
Charmaine Klopper
I referred the matter to our ETS Helpdesk Manager and you will be contacted shortly.
Kind regards
Charmaine Klopper
Momentum (SA)'s reply15 Jan 2019, 09:05
Official
Thank you for taking the time to discuss your concerns with me. My sincere apology for the frustration you experienced.
I referred the matter to our ETS Helpdesk Manager and you will be contacted shortly.
Kind regards
Charmaine Klopper
I referred the matter to our ETS Helpdesk Manager and you will be contacted shortly.
Kind regards
Charmaine Klopper
Momentum (SA)'s replyOfficial
16 Jan 2019, 13:41I received confirmation that you have since been contacted, assistance provided with resetting your online password and your concerns addressed.
Kind regards
Charmaine Klopper
Kind regards
Charmaine Klopper
Momentum (SA)'s reply16 Jan 2019, 13:41
Official
I received confirmation that you have since been contacted, assistance provided with resetting your online password and your concerns addressed.
Kind regards
Charmaine Klopper
Kind regards
Charmaine Klopper