1 reviews | Active since Aug 2019
Momentum Income Protection
You only realise the value of your investment when you have a "great" or "terrible" client experience.
My interaction with Momentum has been terrible. With absolutely no effort to redeem the company your complaint will be welcomed with an acknowledgement via automated response and promise that you will be contacted within 48 hours.
As a backup the email will also state: Should you not receive a response within the next 48 hrs, please contact us on ***for assistance.
Please save the number as a favourite it will be required again and again and again.
Momentum products came highly recommended by my broker and I moved some of my portfolio. Moving was easy. Staying questionable.
After 2 weeks I'm still waiting on response to my email. Momentum require human intervention as their email bots cannot respond to my questions.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
So I even though inconvenienced obtained a certificate from the recommended practitioner and emailed it to Momentum 21/08/2019. Follow up with a call 22/08/2019 and was advised there's no track of the email. Resend the document 22/08/2019 and was welcomed with a response that Momentum will now assess my claim and to allow 10 days for this process to complete.
Please deduct the 10 days from the 30 days it took for Momentum to inform me of 1 crucial document that will delay my claim. The details on the form is also no different from the 1 they had on file. Deduct another 10 days for customer having to point this out to them.
Finally Momentum had to finalise this 10 days ago.
So I even though inconvenienced obtained a certificate from the recommended practitioner and emailed it to Momentum 21/08/2019. Follow up with a call 22/08/2019 and was advised there's no track of the email. Resend the document 22/08/2019 and was welcomed with a response that Momentum will now assess my claim and to allow 10 days for this process to complete.
Please deduct the 10 days from the 30 days it took for Momentum to inform me of 1 crucial document that will delay my claim. The details on the form is also no different from the 1 they had on file. Deduct another 10 days for customer having to point this out to them.
Finally Momentum had to finalise this 10 days ago.