Momentum in arrears on policy ***

On ***4 I made a premium payment via EFT to ***. Soon afterwards I was told the policy would not be reinstated. I requested a refund until such time as I have met all requirements—nothing out of the ordinary, I imagine. The call centre operator requested that I send proof of payment, proof of banking, and my ID to process the refund. Onerous, but I supp**** these immediately after the call. In a subsequent call, I was told Momentum would also need a copy of my bank statement to verify the source of funds, even though the same account has funded this policy for roughly the past 10 years.

Now: I find your request for documentation to be beyond what could reasonably be required—tantamount to stonewalling my request. If this is the difficulty I face in obtaining a straightforward refund, I dread to think what would happen in the event of a claim—so much so that I have cancelled the policy.

Note that it is now ***0, and I have yet to hear back from Momentum.

Please confirm in writing that my refund is being processed and provide a reference number and ETA