AS
Aimee S
1 reviews | Active since Jun 2019
17 Jul 2019, 15:47
Momentum ignoring emails.
My previous employer app**** for a provident fund with Momentum. After my resignation, I requested that the savings be paid out. I have provided Momentum with all the relevant documentation and asked them to confirm when the refund will be done. I have sent multiple emails no avail. All I want to know is when the money will be paid back. My emails have been ignored for a week now.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
17 Jul 2019, 15:50 I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply17 Jul 2019, 15:50
Official
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
AS
Aimee S's updateReviewer Update
18 Jul 2019, 10:14Hi,
Will you please advise WHEN I will receive feedback? I have been following up for a week now and still haven't heard anything. Also haven't heard from the manager yet. This is urgent, please.
Will you please advise WHEN I will receive feedback? I have been following up for a week now and still haven't heard anything. Also haven't heard from the manager yet. This is urgent, please.
AS
Aimee S's update18 Jul 2019, 10:14
Reviewer Update
Hi,
Will you please advise WHEN I will receive feedback? I have been following up for a week now and still haven't heard anything. Also haven't heard from the manager yet. This is urgent, please.
Will you please advise WHEN I will receive feedback? I have been following up for a week now and still haven't heard anything. Also haven't heard from the manager yet. This is urgent, please.
Momentum (SA)'s replyOfficial
18 Jul 2019, 11:00Good Day Aimee
I refer to our telephone conversation and apologise for the lack in communication.
We will revert back to you with a progress report on how far the claim is.
Kind Regards
Sue
I refer to our telephone conversation and apologise for the lack in communication.
We will revert back to you with a progress report on how far the claim is.
Kind Regards
Sue
Momentum (SA)'s reply18 Jul 2019, 11:00
Official
Good Day Aimee
I refer to our telephone conversation and apologise for the lack in communication.
We will revert back to you with a progress report on how far the claim is.
Kind Regards
Sue
I refer to our telephone conversation and apologise for the lack in communication.
We will revert back to you with a progress report on how far the claim is.
Kind Regards
Sue