Momentum ********** Service

I was working for a bank and finished work on the 24th of December 2019. Today is the 23rd of January 2020 and I still have not received my pension nor have I received any communication from Momentum. On Tuesday the 21st I called Momentum to find out how far they are with processing my claim and the lady could not give me an answer and said Sharon is the lady who is assigned to my case and that she was not in I should call her following day which was Wednesday the 22nd. After holding on the line for such a long time I managed to get ahold of Sharon and due to the fact that I was running out of airtime I kindly gave Sharon my particulars and asked if she can please give me a call. Sharon told me she was busy with a claim and that as soon as she is done with that one she will call me back. That was at 9.57am when I spoke to her. At 12.20pm she still had not contacted me and I called again and could not speak to her and asked the lady who answered the phone to please take a message and she said she would email her. You can imagine how frustrating this is because I am at home unemployed and need my money. This morning I had to ask a friend to call Sharon for me just to give her a message to ask at what time should I expect her call and she told me they refused to let her speak to Sharon and instead she was given her direct line which rings and rings with no answer. What I would like to know is why is Sharon giving me such bad service. When am I getting my money!!!