Momentum Health & Multiply - Epic Fail

<p>Momentum Health is most probably the worst Medical Aid I have ever dealt with. After signing up with great expectation of the health membership as well as the Multiply benefits, I decided to cancel mid June and go back to Dicsovery and Vitality, where you actually get benefits, not just empty promises. With Momentum you have to give a month's notice so I could only activate my Discovery membership from 1 August. Upon cancelling, Momentum Health informed me that due to the fact that my Multiply membership is linked to my Health membership, the premiums and gym memberships will also be cancelled. Guess what? Beginning August both my Multiply membership fee and my Virgin Active debit orders still went off my account. Now the interesting thing is that on 31 July I was actually sitting inside a virgin active gym to activate my Vitality membership and again I called Momentum to make sure that the Multiply membership and gym memberships have been cancelled. The consultant ensured me that it's linked to my Health membership and therefore would have been cancelled. </p> <p>I did contact Momentum Health after my debit orders went through and was told that they can't help me I have to contact Multiply, which I did. Here is the response which I received.....6 days later</p> <p>"Thank you for your e-mail dated 02 August 2017.</p> <p>Momentum Health medical aid was cancelled effective 01 August 2017.</p> <p>There is a one month notice period for Multiply to cancel. The Multiply membership is therefore cancelled with effect from 01 September 2017. "</p> <p> </p> <p>So I guess that's that. I almost R900 this month for a non existant Multiply and Virgin Active membership. Pathetic service guys!! So glad I cancelled my Momentum membership, and also so glad you could not convince me to move my Life Insurance and RA's to you, even though you tried your best. Momentum will never get any business from me ever again and I will never refer this business to anyone.</p> <p> </p>