Momentum health 4 me - not good for your health due to poor service.

I am a Health 4 customer and my experience has been very poor to date. Today I went to the doctor due to a respiratory infection. The doctor gave me the medication they could provide me with and gave me a prescription for the medication that they did not have (anti-biotic) I went to dischem, stood in a very long queue, while ill and was told by the pharmacist that Health 4 me said I cannot claim for the medication as Momentum health 4 me requires me to get the medication from the Dr. I called health 4 me and explained that the Dr doesn't have the medication which is why they gave the script, the person put me on hold for over 8 minutes in total silence and eventually cut the call and failed to call me back. Then I called again and the call cut. I called again and was put on hold and then put through to Medipost without any explanation. I spoke to someone else who again put me on hold and the call cut again. I called again and the person said I need to be put through to the chronic medication department, I had to explain myself all over again. The person was very unhelpful and completely unapologetic saying that I got my medication from medipost before and how do I not know this. I explained to her that I didn't contact medipost previously and that I had not sent the script to them. I had to stand in the queue again, I thought it was sorted but the error persisted. I had to pay cash in the end. I called them 6 TIMES out of which only the second last person was remotely acceptable. I called again to say I wanted to speak to the manager, I was again left on hold for such a long time again and I eventually hung up. The *********** manager did not have the decency to call me back. No sense of urgency, empathy or accountability. A prime example of a poorly managed call center with poorly trained staff and systems. I would not recommend them and will definitely be cancelling the cover, I'm sure there are alternatives with better service. Not worth it.

If this is received by someone who has any authority, please heed my warning that service like this will result in your business failing.