GK
Gugu K

1 reviews | Active since May 2018

07 May 2018, 09:50

MOMENTUM HEADACHE.

I took momentum life insurance and pension fund insurance last year after I started working. In the beginning the consultants were very helpful and made sure everything was in order to get the policy started. Earlier this year I decided to purchase a house and and started working the paper work. I wanted to use my life insurance for the house and have been wanting to add the a disability benefit to the life policy but sent from pillar to post because no consultant kept their word and was changing consultants all the time. I was sent forms which I did not know what were they for in the beginning. When I did fill them, they kept on being returned.... I am still stuck with the form even now.

In March I resigned from my job and have been trying to get a financial adviser to make a payment arrangement with them starting from the end of May and no one has contacted me about it aside from the financial broker who just terrible.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply07 May 2018, 09:59
Official

Thank you for your feedback, i have taken note of the contents.

A manager will contact you to resolve the matter in due course.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply08 May 2018, 07:23
Official

I received confirmation that one of our financial planners had made contact with you to resolve the matter.

Kind regards

Michele Coetsee