KM
Kauthar M
1 reviews | Active since May 2024
09 Apr 2025, 10:45
Momentum has ****** my pension fund
My pension fund withdrawal was submitted on 17January 2025 by our company Hr. No paymenthas been received until 9 April 2025.23 email follow ups each with its own excuse /explanation followed (claim has been submitted and payment will be released in the next week and so it continued for 12 weeks on end.) I then turned to the telephone to try and get my money-Call center agents lie as I have spoken to 9 different THCSA agents including our Administrator Ruth Phamoli who said on the 3 April payment will be made as she had asked Mandisa to extradit the claim. Again spoke to Nolan on 3 April and was advised to call back on 6 April as payments are released after 15h00.now all agents are on training, no response to emails March either.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
09 Apr 2025, 10:57Dear Kauthar ,
Thank you for your post. We have redirected the complaint to the Employee Benefits department and requested that the Fund Administrator assist you directly.
Regards,
ND
Thank you for your post. We have redirected the complaint to the Employee Benefits department and requested that the Fund Administrator assist you directly.
Regards,
ND
Momentum (SA)'s reply09 Apr 2025, 10:57
Official
Dear Kauthar ,
Thank you for your post. We have redirected the complaint to the Employee Benefits department and requested that the Fund Administrator assist you directly.
Regards,
ND
Thank you for your post. We have redirected the complaint to the Employee Benefits department and requested that the Fund Administrator assist you directly.
Regards,
ND
KM
Kauthar M's updateReviewer Update
09 Apr 2025, 10:59This response should reach me by end of day before I report you for ***** and get the newspapers involved
KM
Kauthar M's update09 Apr 2025, 10:59
Reviewer Update
This response should reach me by end of day before I report you for ***** and get the newspapers involved
Momentum (SA)'s replyOfficial
09 Apr 2025, 11:02 Dear Kauthar,
Thank you for your feedback. Your message has been forwarded to the Employee Benefits department.
Regards,
ND
Thank you for your feedback. Your message has been forwarded to the Employee Benefits department.
Regards,
ND
Momentum (SA)'s reply09 Apr 2025, 11:02
Official
Dear Kauthar,
Thank you for your feedback. Your message has been forwarded to the Employee Benefits department.
Regards,
ND
Thank you for your feedback. Your message has been forwarded to the Employee Benefits department.
Regards,
ND
KM
Kauthar M's updateReviewer Update
09 Apr 2025, 11:06Generated responses, Ruth or any Supervisor should get back to me before end of business today. My funds should be paid out immediately or I'll repeat this to every newspaper, tabloit that will listen. I'll post all email responses on all my social media platforms I'm fed up you stole my money and I want it back now!!!!
KM
Kauthar M's update09 Apr 2025, 11:06
Reviewer Update
Generated responses, Ruth or any Supervisor should get back to me before end of business today. My funds should be paid out immediately or I'll repeat this to every newspaper, tabloit that will listen. I'll post all email responses on all my social media platforms I'm fed up you stole my money and I want it back now!!!!
KM
Kauthar M's updateReviewer Update
09 Apr 2025, 14:58I was on hold for 15 minutes after a consultant finally picked up my call at 11h00 this morning, she asked if she can transfer me and then they dropped the call after 15 minutes. I tried calling again and got an automated message saying all there calls are on hold as their staff is in training???? BELOA AND EMAIL RESPONSE - Dear Client,Thank you for your email.Please note that we are waiting for approval before we can apply for tax.Kind regards,KaashifPlease contact us if you have any questions.Regards, |
Momentum Corporate Fund Administration
on behalf of
THACSA Retirement Fund
Email: ***
Sharecall: ***
The Marc, 129 Rivonia Road, Sandton, Bryanston, 2196
mra.momentum.co.za |
| | | |
Momentum Corporate is part of Momentum Metropolitan Limited, a licensed life insurer, authorised financial services provider and registered credit provider (reg no ***), and rated B-BBEE Level 1.
POPIA Privacy Statement
Momentum Corporate may process all information provided in accordance with the Protection of Personal Information Act, 2013 and Momentum Corporate's strict policies on protecting the confidentiality of personal information.
Momentum Corporate may use personal information to provide and administer retirement fund investment and share personal information with Momentum Corporate's partners and contracted service providers, who are legally bound to protect the information.
This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorised and may be ********. We have taken precautions to minimise the risk of transmitting software viruses, but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses.
Momentum Corporate Fund Administration
on behalf of
THACSA Retirement Fund
Email: ***
Sharecall: ***
The Marc, 129 Rivonia Road, Sandton, Bryanston, 2196
mra.momentum.co.za |
| | | |
Momentum Corporate is part of Momentum Metropolitan Limited, a licensed life insurer, authorised financial services provider and registered credit provider (reg no ***), and rated B-BBEE Level 1.
POPIA Privacy Statement
Momentum Corporate may process all information provided in accordance with the Protection of Personal Information Act, 2013 and Momentum Corporate's strict policies on protecting the confidentiality of personal information.
Momentum Corporate may use personal information to provide and administer retirement fund investment and share personal information with Momentum Corporate's partners and contracted service providers, who are legally bound to protect the information.
This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorised and may be ********. We have taken precautions to minimise the risk of transmitting software viruses, but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses.
Your last response was that the tax directive was received from. Sars stop ****ming and give me my money today
Show quoted text
KM
Kauthar M's update09 Apr 2025, 14:58
Reviewer Update
I was on hold for 15 minutes after a consultant finally picked up my call at 11h00 this morning, she asked if she can transfer me and then they dropped the call after 15 minutes. I tried calling again and got an automated message saying all there calls are on hold as their staff is in training???? BELOA AND EMAIL RESPONSE - Dear Client,Thank you for your email.Please note that we are waiting for approval before we can apply for tax.Kind regards,KaashifPlease contact us if you have any questions.Regards, |
Momentum Corporate Fund Administration
on behalf of
THACSA Retirement Fund
Email: ***
Sharecall: ***
The Marc, 129 Rivonia Road, Sandton, Bryanston, 2196
mra.momentum.co.za |
| | | |
Momentum Corporate is part of Momentum Metropolitan Limited, a licensed life insurer, authorised financial services provider and registered credit provider (reg no ***), and rated B-BBEE Level 1.
POPIA Privacy Statement
Momentum Corporate may process all information provided in accordance with the Protection of Personal Information Act, 2013 and Momentum Corporate's strict policies on protecting the confidentiality of personal information.
Momentum Corporate may use personal information to provide and administer retirement fund investment and share personal information with Momentum Corporate's partners and contracted service providers, who are legally bound to protect the information.
This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorised and may be ********. We have taken precautions to minimise the risk of transmitting software viruses, but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses.
Momentum Corporate Fund Administration
on behalf of
THACSA Retirement Fund
Email: ***
Sharecall: ***
The Marc, 129 Rivonia Road, Sandton, Bryanston, 2196
mra.momentum.co.za |
| | | |
Momentum Corporate is part of Momentum Metropolitan Limited, a licensed life insurer, authorised financial services provider and registered credit provider (reg no ***), and rated B-BBEE Level 1.
POPIA Privacy Statement
Momentum Corporate may process all information provided in accordance with the Protection of Personal Information Act, 2013 and Momentum Corporate's strict policies on protecting the confidentiality of personal information.
Momentum Corporate may use personal information to provide and administer retirement fund investment and share personal information with Momentum Corporate's partners and contracted service providers, who are legally bound to protect the information.
This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorised and may be ********. We have taken precautions to minimise the risk of transmitting software viruses, but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses.
Your last response was that the tax directive was received from. Sars stop ****ming and give me my money today
Show quoted text
KM
Kauthar M's updateReviewer Update
09 Apr 2025, 16:00Again spoke to Linette who transfered me to Kashif, he apparently could not advise on anything promised to put me through to his Supervisor Jo Anne as Ruth conveniently logged off for the day. On hold for 20 minutes this time before call was dropped
KM
Kauthar M's update09 Apr 2025, 16:00
Reviewer Update
Again spoke to Linette who transfered me to Kashif, he apparently could not advise on anything promised to put me through to his Supervisor Jo Anne as Ruth conveniently logged off for the day. On hold for 20 minutes this time before call was dropped