MM
Maiso M

1 reviews | Active since Jun 2024

18 Jun 2025, 20:52

Momentum has lost it’s momentum

My father passed away in 2006, in 2022 his sister(who is my aunt, whom I grew under her care) was contacted by a tracing company called ictstracing making her aware of unclaimed funds under my father’s name with Momentum, my aunt left the case with me as I was old enough to know what to do… I then started the process of submitting all documents needed for the claim, I thought it would be a quick process… to my disappointment, after countless attempts at submitting documents after documents of the same thing, my sibling and I still stand in frustration over this issue. Everytime we make a follow up we are either told to submit bank statements and the funds will paid out after five days.

I have exhausted my money and energy moving from post to pillar to make sure that we get all needed documents, and have done so. It was just a week before last when I followed up with them again via countless emails and calls and to no surprise they still told me to submit my sibling’s bank statement AGAIN and wait for five days… but here we are.

Coming on here was the last thing I wanted to do, but I’m afraid the anxiety and frustration I got from all these inconveniences left me with no choice. This company has got to be the worst company I’ve ever had to deal with and trust me I deal with a lot of companies from my work place.

At some point we wanted to give up, but I will not let my father’s hard work go in vain. Momentum must come to the party and pay its due. I will definitely not rest until we get what’s due to us.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply19 Jun 2025, 07:57
Official
Dear Maiso,

Thank you for your post. We are unable to identify which business unit your query falls under. Please can you reply via the "private reply" function and confirm:

1) Your fathers' names and surname
2) Your father's identity number.

Unless you provide us with this information, we are unable to escalate this query.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply19 Jun 2025, 12:00
Official
Dear Maiso,

Thank you for your feedback. It seems that your query belongs with our Employee Benefits department? I have referred the matter to the Employee Benefits department to investigate further.

Kind regards, 

ND