Momentum has a DISGUSTING client service!!!!

Item: Momentum (SA)
Rating: 1
Author: Xolelwa M

It's very sad that I have to complain about Momentum once again. How long does 2 pot can really take? It's like I claimed for pensions 😫😫😫 I claimed on the 9th, today is the 27th. They telling me the claim is stuck by SARS, I know I don't owe SARS a dime and I know SARS does not even take 2 days to approve a claim..... Pity I was introduced to Momentum by my employer but I wouldn't refer anyone I know to Momentum

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

27 Mar 2026, 13:43

Dear Xolelwa
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm

Momentum (SA)'s reply27 Mar 2026, 13:43

Official

Dear Xolelwa
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm

Xolelwa M's updateReviewer Update

31 Mar 2026, 08:17

Still 4 days later, after my complaint, nothing from Momentum. No money, no communication. Guys what kind of company is this????

Xolelwa M's update31 Mar 2026, 08:17

Reviewer Update

Still 4 days later, after my complaint, nothing from Momentum. No money, no communication. Guys what kind of company is this????

Momentum (SA)'s replyOfficial

01 Apr 2026, 08:20

Dear Xolelwa
I am sorry for the delay. I have again escalated to the fund managers for assistance.
Kind regards
Mvdm

Momentum (SA)'s reply01 Apr 2026, 08:20

Official

Dear Xolelwa
I am sorry for the delay. I have again escalated to the fund managers for assistance.
Kind regards
Mvdm