Momentum group life not considerate or adequately dealing with claim process

I want to share my deep frustration with Momentum Group Life. My wife passed away, and the Eskom Group Life claim held with Momentum is not being handled adequately. As the 100% beneficiary, I have followed up consistently, yet I have received no further response from the assessors—apart from an update two weeks ago that the delay is due to the claim sitting in their legal department. As a father facing school fees, debts and other financial responsibilities, I find the company’s lack of urgency and empathy deeply disappointing. The claim process deserves to be managed with far greater dignity and care.