MH
Maryke H
1 reviews | Active since Dec 2009
09 Jun 2020, 14:32
MOMENTUM GLARINGLY ABSENT IN TIMES OF REAL NEED
My husband has taken out a Metropolitan Policy which also provides for a payment of half his life cover in the case of not having a prospect of living for more than a year. Unfortunately he has reached this stage and we are sitting with expenses like 24h care, hospital bed, Nappies etc. The voicemail at Momentum was advising us to send in a request via e-mail, which we have done on 2 June 2020 to ***. No response has been received to date, not even an Autoreply ! On 8 June 2020 I phoned the "death" division at Momentum and was told by Arnold that he cannot help, but he eventually committed to forward my e-mail to his supervisor. To date no response whatsoever and our expenses are still adding up.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
09 Jun 2020, 14:49Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to look into this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply09 Jun 2020, 14:49
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to look into this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
MH
Maryke H's updateReviewer Update
09 Jun 2020, 19:23I was pleasantly surprised to receive an e-mail within ten minutes after lodging my complaint with Momentum. It seems my e-mail has not gone through to Momentum. Charmaine, at Momentum, is a star, she even phoned me after hours to sort out the problem!
The only concern I have is with Arnold at the death claims division, who was simply not prepared on 8 June 2020 to walk the extra mile and report my problem to "lumpsum claims". Surely if one works for the same company, there must be a way to communicate with other divisions, even in lock down !
The only concern I have is with Arnold at the death claims division, who was simply not prepared on 8 June 2020 to walk the extra mile and report my problem to "lumpsum claims". Surely if one works for the same company, there must be a way to communicate with other divisions, even in lock down !
MH
Maryke H's update09 Jun 2020, 19:23
Reviewer Update
I was pleasantly surprised to receive an e-mail within ten minutes after lodging my complaint with Momentum. It seems my e-mail has not gone through to Momentum. Charmaine, at Momentum, is a star, she even phoned me after hours to sort out the problem!
The only concern I have is with Arnold at the death claims division, who was simply not prepared on 8 June 2020 to walk the extra mile and report my problem to "lumpsum claims". Surely if one works for the same company, there must be a way to communicate with other divisions, even in lock down !
The only concern I have is with Arnold at the death claims division, who was simply not prepared on 8 June 2020 to walk the extra mile and report my problem to "lumpsum claims". Surely if one works for the same company, there must be a way to communicate with other divisions, even in lock down !
Momentum (SA)'s replyOfficial
11 Jun 2020, 16:02Thank you for the documentation provided to us. I am pleased to confirm that the claim has now been finalised and paid.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply11 Jun 2020, 16:02
Official
Thank you for the documentation provided to us. I am pleased to confirm that the claim has now been finalised and paid.
Kind regards
CK
Kind regards
CK