Momentum giving me runarounds on my investment withdrwal

I have an investment policy with momentum and now I needed to partly invest some funds. I sent all the necessary documents on Friday the 12th of January 2018 and asked them to make it an immediate payment which charges me R100 and was explained to me to take 24hours if you are not an FNB banker, which I am not. I called them yesterday the 15th of January 2018 to enquire about the progress of the withdrwal and they said they will process the funds at 8am. I then called again in the afternoon and the consultant said the funds have been processed at 8am and that they should reflect in mya account today the 16th of January 2018. I called again today at 12pm and the consultant said the money will be in my account in a few hours. I waited and after 5pm I called and spoke to a guy by the name of Thabo Mokoena who told me a total different story saying that funds were only processed on the 16th of January at 4pm and that it will take 48hours for me to get the money I asked him to send me a proof that the money was processed yesterday at 4pm which he refused to give to me and cut the call, I called again and spoke to a lady by the name of Gheeta Carstens who tranfered me to Thabo Mokoena and he still refused to send me a proof of payment but only an email confirmation and later told me that he cant send the proof because there are some approvements which must be made. I have been up and down calling Momentum enquiring about my money using my own airtime theyre giving me runarounds why are they charging me a penalty fee if they won't release my funds immediately?? I just need them to give me my money because the reason for the immediate withdrwal was because I urgently need this money and I am getting different stories from their consultants. I have 2policies with Momentum and this is the first time submitting a claim to them. I never knew that I would struggle with my money from such a Big name MOMENTUM. This bad service is tempting me to cancel both policies and go somewhere where I won't have to hustle this much to get funds from my own investment.