Momentum funeral policy - how much longer???????????

I am absolutely disgusted with Momentum Funds at Work. My daughter passed away 6 December, and all the documentation was submitted by the 9th of December. Up until today we have not received a cent of the funeral policy. Phoning is not an option as Momentum is permanently "inundated with calls". Emails are rep**** to with a generic reply. During a time of extreme sadness and stress, dealing with incompetence on a daily level is unacceptable. I am furious at this stage and my patience is not wearing thin, it is non-existent.