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tR
tshepiso R

1 reviews | Active since Jan 2025

03 Jan 2025, 09:25

Momentum FundsAtWork Poor and pathetic service

Momentum FundsAtWork take no pride whatsoever in helping their clients. I left my employer August 2024 and submitted my claim in September 2024 to withdraw my pension funds…. Till date I have not received any specific directive of how far my claim is… it is always the same story of turn around times which according to me have already lapsed. I’ve sent numerous emails to find out when I will receive my payout, I was told about turn around times until my emails were returned unanswered. At some point I was told my claim is stuck and that was when I eventually got through to the call centre. We are wasting our money in trying to fight for our monies that we worked for to be paid out. Momentum FundsAtWork is utterly just disgusting

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Replies (7)
Momentum (SA)
Momentum (SA)'s reply03 Jan 2025, 09:28
Official
Thank you for your posting.

We have escalated your enquiry to the fund manager for assistance.

Kind regards
NH
tR
tshepiso R's update06 Jan 2025, 08:36
Reviewer Update
I still have not received any communication from Momentum……
tR
tshepiso R's update06 Jan 2025, 08:58
Reviewer Update
CAN SOMEONE PLEASE URGENTLY ASSIST WITH GETTING MOMENTUM FUNDSATWORK TO SEND MY MONEY, MONEY THAT I WORKED FOR…. ITS NOT THEIRS TO WITHHOLD THIS WAY. WHAT IS SO DIFFICULT FOR THAT PERSON SITTING BEHIND THAT COMPUTER TO PRESS THE SEND BUTTON ITS BEEN 3 MONTHS. ALL MY INFORMATION IS THERE
Momentum (SA)
Momentum (SA)'s reply06 Jan 2025, 11:08
Official
We have referred your comments to the funds at work management team for feedback.

Kind regards
tR
tshepiso R's update06 Jan 2025, 11:22
Reviewer Update
It’s clear that one should continue posting on Hellopeter until there is a response. I called Momentum this morning and after 15min of holding I got through to a consultant from Momentum Corporate and her name is Keighlee if I’m not mistaken…. When she checked the system the last note was in December stating that they are waiting for my employer to confirm the exit date, but on the 28th of November I received an email from Keitumetse Tsipa stating that the employer has confirmed the correct exit date and the claim has been sent through for processing… I am surprised why Keighlee was picking up something different on the system, it still beats me…. Keighlee then said she will transfer me to the claims team which is cens6, I held on the line until I ran out of airtime as there was no answer. On the 12th of December I received a response from Rose Nicodemus via email after sending an email to make an inquiry… and her response was that my concerns have been shared with the relevant administrator for feedback and processing, Rose then copied the administrator Mmashela Kudumela and urged the administrator to release the claim. To my surprise I am still trying to follow up till today as there are no responses or even feedback…. For a claim submitted in September.
tR
tshepiso R's update06 Jan 2025, 13:21
Reviewer Update
There is still no response nor communication, will I ever receive my payout?
tR
tshepiso R's update06 Jan 2025, 13:36
Reviewer Update
How long does it take for someone to be in contact after an escalation….. this is rather frustrating and it is pathetic…. With all the bad reviews on this platform and there is no improvement in service from Momentum FundsAtWork, it’s clear that 1 should now take further steps because we are really not taken serious with our money to receive such poor service