Momentum FundsAtWork – No clarity on submission date or payment timeline for withdrawal claim

I am extremely frustrated with the lack of clear communication from Momentum FundsAtWork regarding my withdrawal claim. I submitted my withdrawal documents on 30 January 2026, and have been following up consistently. However, I am still not receiving clear answers.

In their latest response, they stated that they did not receive the documents in January, but they have failed to confirm the actual date on which my documents were received.

This is very concerning because:

The 26 working day processing period depends on this date.

Without it, I cannot determine when my payment will be made.

My repeated requests for this information have been ignored.

I have specifically asked for:

The exact date my documents were received Confirmation that all required documents are in order.

The expected completion date of the 26 working days.

An estimated payment date.

Despite this, I continue to receive vague responses that do not address my questions.

I am currently unemployed and have been waiting for this payment since January. The lack of transparency and accountability is unacceptable.

I would appreciate urgent intervention and a clear, detailed response with the required information.