VD
Vanessa D

1 reviews | Active since Aug 2015

06 Jul 2018, 09:03

Momentum FundsAtWork - Do not invest

Terrible service when it comes to paying out money that is due in a 3rd party account. They send you forms etc to complete and waste your time back n forth. This has been going on for me for 3 months now. I want this resolved as its delaying the payout each time.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply06 Jul 2018, 09:43
Official

I understand that you require the proceeds of your claim to be paid as soon as possible, however this is a payment to a third party account .

In order for us to make payment into a third party account we require various documents which are then submitted to our legal department. Our legal department may request further documentation, which in this instance was the situation.

I also note from our records that this has been conveyed to you on a regular basis.

Once we are in receipt of all the required documentation and we have received the authority to pay into a third party account. The payment will be made.

The above is not done to delay the payment but to ensure that you as our member is protected.

Kind Regards

Sue

Momentum (SA)
Momentum (SA)'s reply06 Jul 2018, 10:18
Official

We have now received the relevant documentation required from the Employer.

We will now be in a position to process the claim.

Regards

Sue