NB
Ncebakazi B
1 reviews | Active since Feb 2025
23 Feb 2025, 10:39
Momentum FundsAtWork disappointing
I have submitted my documents 11 January 2025 was told my application will take 26 day today it's 23 February up until now these no way forward alway I have to make a follow up and every time they will tell me my file is with the EAC and they can't tell when it's going to be finalized because they confirmed that they got everything from my company the delay is on their side when I want to know why is the delay they can't even tell , am not have very disappointed about their behavior it's not professional at all I want a feed back and action taken am tired of waiting with no way forward am very disappointed and unhappy
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
24 Feb 2025, 08:38Dear Ncebakazi,
Thank you for your post. We have redirected the matter to the Fund Administrator and requested that they assist you directly.
Regards,
ND
Thank you for your post. We have redirected the matter to the Fund Administrator and requested that they assist you directly.
Regards,
ND
Momentum (SA)'s reply24 Feb 2025, 08:38
Official
Dear Ncebakazi,
Thank you for your post. We have redirected the matter to the Fund Administrator and requested that they assist you directly.
Regards,
ND
Thank you for your post. We have redirected the matter to the Fund Administrator and requested that they assist you directly.
Regards,
ND
NB
Ncebakazi B's updateReviewer Update
27 Feb 2025, 18:07Thank you hellopeter for getting back at me they did contact me and let me know the claim is in payment process not even sure will take 7days or 2days but for now am still an unhappy client because my money it's not in my account up until now it's 5 days since av log a complaint but still I fell this matter is not been taken serious because they had all the documents with them it was a matter of follow up and send my money to my account honestly am still dissatisfied with they way of dealing with this matter
NB
Ncebakazi B's update27 Feb 2025, 18:07
Reviewer Update
Thank you hellopeter for getting back at me they did contact me and let me know the claim is in payment process not even sure will take 7days or 2days but for now am still an unhappy client because my money it's not in my account up until now it's 5 days since av log a complaint but still I fell this matter is not been taken serious because they had all the documents with them it was a matter of follow up and send my money to my account honestly am still dissatisfied with they way of dealing with this matter
Momentum (SA)'s replyOfficial
28 Feb 2025, 07:54 Dear Ncebakazi ,
Thank you for your feedback. I have passed on your message to the Employee Benefits department.
Regards,
ND
Thank you for your feedback. I have passed on your message to the Employee Benefits department.
Regards,
ND
Momentum (SA)'s reply28 Feb 2025, 07:54
Official
Dear Ncebakazi ,
Thank you for your feedback. I have passed on your message to the Employee Benefits department.
Regards,
ND
Thank you for your feedback. I have passed on your message to the Employee Benefits department.
Regards,
ND