Momentum Funds@work and their appalling customer service

I claimed my provident fund on 1 March 2018, I expected my money by 26-28 of March. I waited for them to call and let me know what the issue might be but nothing. On April 11 I decided to call them myseld, I was told to wait a further 2 business days, on Tuesday this week I called again and spoke to a Nombuso who told me the same thing as the previous agent the week before but she assured me that my money would be in my account by today (20 April) but she would call me by 19th of April to confirm that the money has been disinvested and taxed. I still haven't heard from here till now. I have tried getting help from their email teams and chat too but nobody cares enough to actually help. I am desperate for that money, I just recently started at my new job and I am making debt after debt fpr food and transport money when Momentum is keeping my money! A lousy R6600?? People who have more wit them should worry! I can understand that technical issues will occur from time to time but they need to have better customer service. Their agents attitudes are appalling to be honest! I will keep calling them because thats my money and I really need it.