Momentum FundsAtWork

Hi I have a big problem with how momentum has handled my query with them . The department I'm dealing with is the Momentum FundsAtWork. I have a provident fund I have with them and I have been trying to do a claim. I actually did a claim with them last year. It's Feb and Im getting a run around. When I call through the call center I get a different response from the one on emails. The one will say I handed in the right documents and I will be receiving the money in a few days. Then when I speak to someone else maybe a week or two later. I hear a total different story. Now they say turn around time for emailing them is 24-48hours for general info. It's been a week already but no one has emailed me back after getting different information they had given me. I mean I already have an administrator who assured me they would assist with this claim. Now what is more annoying when I called last week I was told everything is fine and my claim has been processed only to find out today that the agent will tell me a total different story that it's a funeral plan n I can't claim. Like really where does that agent get that info when I have been in communication with Momentum since last year already in Oct for a claim for a provident fund. Maybe to them my money is not enough for them to work efficiently but it's all been haywire and in confused who I can speak to now and I'm angry because I told myself I would buy stationery with that money and I started working this month so I don't have money. I have never had such a bad service where every agent is telling you different information and it's only just for one person. I mean my phone records my calls as well I have the proof.