Momentum FundsAtwork

I put a claim on the 7th via the smart exit.I got an email saying the process will take 14 days and should they require more information they will contact me.After a week I decided to follow up only to be told that I need to submit my ID copy and bank confirmation letter.My claim was already allocated to an Agent called Marsha.

What I don't like is the Agent handling my case didn't bother to notify me about the outstanding documents.Please tell your consultants to communicate with clients.I would be probably sitting thinking that my claim was approved.