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danielle P

1 reviews | Active since Oct 2014

23 Nov 2016, 13:51

Momentum funds at work/ provident fund

<p>I receieved from my previous company last month , and have since tried contacting the call centre to find out what the waiting period is to get my monies from momentum, but upon calling the call centre, the staff are so incompetant and rude, not even really listening to ,my query. I get told to hold on and the phone goes dead.</p> <p> </p> <p>This is pathetic, to get your own money!!!!</p> <p> </p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply24 Nov 2016, 08:49
Official

Thank you for the opportunity to be of assistance to you. I have noted your frustration and confirm that a manager will contact you shortly to discuss the matter.

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply24 Nov 2016, 09:14
Official

I refer to our telephone conversation where you confirmed that the matter was attended to. I would have preferred to enter into a conversation with you in order to determine where the problems are in order that we may improve our service for the future. The phone went off twice and then went onto voice mail.