Momentum Funds At Work - Poor Service

I called the contact centre last week to find out when my claim can be expected. The agent informed me momentum submitted my documents to SARS and I can expect my payment no later than Tuesday 17 September 2019. I did a follow-up call today to make sure and another agent advised me they waiting on me to provide an physical address. What kind of service are you providing your clients with when agent's transfer misleading information. Train your agent's properly as they are the ones who created the expectation of my payout. The agent I last spoke to said, " we need an address and an email was sent". I have not received any email from momentum requesting a physical address in order for this process to be completed. How am I suppose to know you need a physical address? Could your agent's not follow up up with a phone call to me? Absolutely ridiculous!!!