SN
Steven N

1 reviews | Active since Apr 2013

14 Sept 2023, 11:04

MOMENTUM FUNDS AT WORK - Pathetic service

Terrible service and communication. I was told the process takes 4-6 weeks and we are over 10 weeks now. Everytime I phone or email I get a response that they are waiting for the ROT to be signed. If I ask what is the holdup or how long it is going to take, they cannot answer me. For the last 5 weeks, they have been waiting for the ROT to be signed. No way to escalate it or giving me a proper answer. Pathetic....

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply14 Sept 2023, 11:09
Official
Dear Mr. Naude,

Thank you for your posting. We have referred the matter to the Fund Administrator.

Kind regards,

ND