Momentum funds at work IT issue (sporadic excuse)

I've been medically boarded due to a rare medical condition and have been without a salary since February 2025. My company have an insurance with momentum and assured me I should be fine in the sense of shortfall of medical bills etc. I have called momentum several times regarding the issue of my funds as I'm facing difficulties and after my operation I need more tests etc everything is falling behind that would hv been paid up, I'm on the verge of loosing my medical aid. The service providers thinks I am lying as I'm telling them I'm waiting for MOMENTUM. They have told me it's an IT issue and cannot tell me when my payment would happen. So I should rather die for them to take me seriously. How long does it take for their IT team to sort out this issue as my taxes have been cleared already. Sheyaam has however been really trying to help me but I'm sure her managers or even top management don't care what happens to their clients. I wanted to move all my assets over to them but NO-WAYS with this service, by the looks of the amount of alarming complaints.