Momentum Funds At Work Funeral Claim non-payment

I have a preservation fund with Momentum Funds At Work, and one of the benefits of the fund is a funeral benefit of R10k for you and your family members. I lost a baby on the 18th of June and enquired on the process for claiming with Momentum on Tuesday, August 27, 2024 11:17 AM. They responded on Thursday, September 19, 2024 8:54 AM saying that 'The funeral benefit is only for the member'. I disputed this as I have a pamphlet stipulating this and I also sent a screenshot from their website confirming this on Thursday, September 26, 2024 3:59 PM. I received a response on Wednesday, 16 October 2024 16:10 "Please see attached funeral benefit form". I sent the documents and they confirmed receipt on Tue, 29 Oct 2024 . Ever since I have been receiving emails saying that they are busy with the claim and have not have any proper feedback since then.