1 reviews | Active since Jan 2024
Momentum funds at work Formal Complaint Regarding Poor Service and Misleading Information on Withdrawal Process – Momentum FundsAtWork
The entire process has been frustrating, characterized by unreasonably long wait times and a clear lack of communication and transparency. Despite numerous follow-ups, I have been given conflicting information by different consultants, with some even providing misleading updates about the status of my withdrawal. This has not only caused unnecessary stress but has also resulted in a loss of confidence in your customer service and administrative processes.
Additionally, my interactions with the administrator have been disappointing. The service I received was not only slow but also lacked professionalism and a genuine willingness to assist. I believe this level of service is unacceptable, especially from an institution entrusted with managing clients’ hard-earned savings.
I respectfully request that this matter be investigated urgently and that I be provided with an accurate and detailed update on the status of my withdrawal.
Thank you very much for bringing this matter to our attention. We have referred the post to the Fund Administrator and asked that they contact you directly to assist to finalize the withdrawal.
Regards,
ND
Thank you very much for bringing this matter to our attention. We have referred the post to the Fund Administrator and asked that they contact you directly to assist to finalize the withdrawal.
Regards,
ND
However, I regret to inform you that I have not received any assistance or follow-up to date. I continue to find myself in the frustrating position of having to constantly make calls and plead for updates regarding the status of my claim. Despite numerous assurances from the Fund Administrator, Ms. Marshela Kudumela, that she would contact me, I have not received a single call or even an email addressing the matter.
This ongoing lack of communication and support is both disappointing and distressing. I would appreciate urgent intervention to ensure that this matter is resolved without any further delay.
However, I regret to inform you that I have not received any assistance or follow-up to date. I continue to find myself in the frustrating position of having to constantly make calls and plead for updates regarding the status of my claim. Despite numerous assurances from the Fund Administrator, Ms. Marshela Kudumela, that she would contact me, I have not received a single call or even an email addressing the matter.
This ongoing lack of communication and support is both disappointing and distressing. I would appreciate urgent intervention to ensure that this matter is resolved without any further delay.
We have again referred your comments to the manager and ask them to assist urgently with your enquiry and provide the necessary feedback.
We have again referred your comments to the manager and ask them to assist urgently with your enquiry and provide the necessary feedback.