MS
Masego S
1 reviews | Active since Aug 2021
20 Sept 2024, 14:22
Momentum funds at work failures
I pit in my 2 pit withdrawal.form on the 06 September after speaking to call centre agent.
No email with reference has been sent back to me when I try to check via whatsapp it says I have a claim.in progress.
I have been trying to calm daily from.the 09.Sep and never win after 30 to 44 min holding time.
I just need to know if all documents are in order or there is an issue here.
I'm.quite unhappy even with my move last year to momemtum from.AF had sommuch fighting to do with them.
Helpful (0)
Replies (9)0
Replies (9)
Momentum (SA)'s replyOfficial
20 Sept 2024, 14:25Dear Mr. Sibeko,
Thank you for your post. We have redirected the posting to our Employee Benefits department for further assistance.
Regards,
ND
Thank you for your post. We have redirected the posting to our Employee Benefits department for further assistance.
Regards,
ND
Momentum (SA)'s reply20 Sept 2024, 14:25
Official
Dear Mr. Sibeko,
Thank you for your post. We have redirected the posting to our Employee Benefits department for further assistance.
Regards,
ND
Thank you for your post. We have redirected the posting to our Employee Benefits department for further assistance.
Regards,
ND
Momentum (SA)'s replyOfficial
20 Sept 2024, 15:53Hi Masego,
I have passed on your request to the Employee Benefits department.
regards.
ND
I have passed on your request to the Employee Benefits department.
regards.
ND
Momentum (SA)'s reply20 Sept 2024, 15:53
Official
Hi Masego,
I have passed on your request to the Employee Benefits department.
regards.
ND
I have passed on your request to the Employee Benefits department.
regards.
ND
MS
Masego S's updateReviewer Update
23 Sept 2024, 07:17So how long does employee benefits takes to respond to a client.....
Left alll my details
Left alll my details
MS
Masego S's update23 Sept 2024, 07:17
Reviewer Update
So how long does employee benefits takes to respond to a client.....
Left alll my details
Left alll my details
Momentum (SA)'s replyOfficial
23 Sept 2024, 07:55Dear Masego,
We simply pass on your message from the Hellopeter platform to the Employee Benefits department. I have passed on your latest message again to the team.
Regards,
ND
We simply pass on your message from the Hellopeter platform to the Employee Benefits department. I have passed on your latest message again to the team.
Regards,
ND
Momentum (SA)'s reply23 Sept 2024, 07:55
Official
Dear Masego,
We simply pass on your message from the Hellopeter platform to the Employee Benefits department. I have passed on your latest message again to the team.
Regards,
ND
We simply pass on your message from the Hellopeter platform to the Employee Benefits department. I have passed on your latest message again to the team.
Regards,
ND
MS
Masego S's updateReviewer Update
25 Sept 2024, 17:09So you just pass on info and don't follow up to see of issues have been resolved yet
I've called daily since I put in review and daily it's a different story. So question is what are you using this platform for,is it just another way for info to be passed to a department almost like an email suggestion box or is something actionable meant to come from this platform
I've called daily since I put in review and daily it's a different story. So question is what are you using this platform for,is it just another way for info to be passed to a department almost like an email suggestion box or is something actionable meant to come from this platform
MS
Masego S's update25 Sept 2024, 17:09
Reviewer Update
So you just pass on info and don't follow up to see of issues have been resolved yet
I've called daily since I put in review and daily it's a different story. So question is what are you using this platform for,is it just another way for info to be passed to a department almost like an email suggestion box or is something actionable meant to come from this platform
I've called daily since I put in review and daily it's a different story. So question is what are you using this platform for,is it just another way for info to be passed to a department almost like an email suggestion box or is something actionable meant to come from this platform
Momentum (SA)'s replyOfficial
26 Sept 2024, 08:04Dear Masego,
All you messages have been forwarded on to the Employee Benefits department with a request that they contact you.
regards,
ND
All you messages have been forwarded on to the Employee Benefits department with a request that they contact you.
regards,
ND
Momentum (SA)'s reply26 Sept 2024, 08:04
Official
Dear Masego,
All you messages have been forwarded on to the Employee Benefits department with a request that they contact you.
regards,
ND
All you messages have been forwarded on to the Employee Benefits department with a request that they contact you.
regards,
ND
Momentum (SA)'s replyOfficial
26 Sept 2024, 10:16Dear Masego,
The best that I can do on a Hellopeter platform is to redirect your query to the Employee Benefits department. I will again escalate the query to the Fund Administrator and ask for an email address - unfortunately that information is not available to me as I do not work in that department. The process that is followed for postings received on Hellopeter is to redirect the complaint to the relevant division within Momentum (in this case Employee Benefits) for a staff member in that division to take ownership of the complaint and attend to it further.
I will again pass on your message to the Employee Benefits team and ask if they can provide me with the information that you are requesting..
Regards,
ND
The best that I can do on a Hellopeter platform is to redirect your query to the Employee Benefits department. I will again escalate the query to the Fund Administrator and ask for an email address - unfortunately that information is not available to me as I do not work in that department. The process that is followed for postings received on Hellopeter is to redirect the complaint to the relevant division within Momentum (in this case Employee Benefits) for a staff member in that division to take ownership of the complaint and attend to it further.
I will again pass on your message to the Employee Benefits team and ask if they can provide me with the information that you are requesting..
Regards,
ND
Momentum (SA)'s reply26 Sept 2024, 10:16
Official
Dear Masego,
The best that I can do on a Hellopeter platform is to redirect your query to the Employee Benefits department. I will again escalate the query to the Fund Administrator and ask for an email address - unfortunately that information is not available to me as I do not work in that department. The process that is followed for postings received on Hellopeter is to redirect the complaint to the relevant division within Momentum (in this case Employee Benefits) for a staff member in that division to take ownership of the complaint and attend to it further.
I will again pass on your message to the Employee Benefits team and ask if they can provide me with the information that you are requesting..
Regards,
ND
The best that I can do on a Hellopeter platform is to redirect your query to the Employee Benefits department. I will again escalate the query to the Fund Administrator and ask for an email address - unfortunately that information is not available to me as I do not work in that department. The process that is followed for postings received on Hellopeter is to redirect the complaint to the relevant division within Momentum (in this case Employee Benefits) for a staff member in that division to take ownership of the complaint and attend to it further.
I will again pass on your message to the Employee Benefits team and ask if they can provide me with the information that you are requesting..
Regards,
ND
Momentum (SA)'s replyOfficial
26 Sept 2024, 11:45Dear Masego,
Our Employee Benefits department has advised that your claim is disinvesting, which takes between 3 to 5 working days. Thereafter they will apply for tax which takes and extra 24 to 48 hours. The claim will be paid after the tax directive is received.
Regards,
ND
Our Employee Benefits department has advised that your claim is disinvesting, which takes between 3 to 5 working days. Thereafter they will apply for tax which takes and extra 24 to 48 hours. The claim will be paid after the tax directive is received.
Regards,
ND
Momentum (SA)'s reply26 Sept 2024, 11:45
Official
Dear Masego,
Our Employee Benefits department has advised that your claim is disinvesting, which takes between 3 to 5 working days. Thereafter they will apply for tax which takes and extra 24 to 48 hours. The claim will be paid after the tax directive is received.
Regards,
ND
Our Employee Benefits department has advised that your claim is disinvesting, which takes between 3 to 5 working days. Thereafter they will apply for tax which takes and extra 24 to 48 hours. The claim will be paid after the tax directive is received.
Regards,
ND
MS
Masego S's updateReviewer Update
26 Sept 2024, 11:50Appreciate the feedback
MS
Masego S's update26 Sept 2024, 11:50
Reviewer Update
Appreciate the feedback