DG
Desmond G

1 reviews | Active since Mar 2021

24 Mar 2021, 16:28

Momentum funds at work

<div>I have been trying to get help with my provident fund from funds at work and fnb and they're all administered by Momentum and I'm getting frustrated becouse they're not communicating with me. Every time when I call I get a new story. I have spoken to Anele one of the managers and he promised to help me now he's not answering my calls he keeps saying that he's in the meeting but he never got back to me. Even Stephen he's also the manager who also give me false hope now he's no where to be found. What I don't understand is that always when white people put clain they don't get run around like we do as black Africans maybe Momentum should say that they are not made for back Africans. The consultants are also are very bad they are not professional at all they drop calls or sometimes promise to call back and they'll never call back and the managers also do the same as if they're trained for bad service. </div>

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply24 Mar 2021, 17:59
Official
Your posting has been noted and I am truly sorry for the frustration you have been experiencing.  I can assure you that the matter will receive the necessary attention and feedback will be provided as soon as possible. 
 
Kind regards
CK
DG
Desmond G's update24 Mar 2021, 18:44
Reviewer Update
That's what I have been promised for almost two months now. If now the matter can't be resolved I take it to ombudsman
Momentum (SA)
Momentum (SA)'s reply25 Mar 2021, 09:27
Official
Our Manager, Anele, has confirmed that the fund to which you belonged is in the process of a Section 14 transfer which means that it is being transferred to another Fund with another administrator, You may not withdraw until the Section 14 has been completed.
 
The member who you are referring to was not part of the Section 14 transfer.
 
Please refer all future enquiries to you employer who is being updated on the transfer.