Momentum Funds At Work

I resigned from my previous employer in February and promptly requested the withdrawal and transfer of my retirement funds from Momentum. I only received my withdrawal in May after multiple escalations and having involved my previous employer but ever since then I have had no response about my transfer , I have experienced consistently poor service from their team. Despite multiple emails and follow-ups, I have yet to receive any clear update, statement, or confirmation regarding the status of my funds.

My advisor, along with consultants Michele and Zinzi, have not responded to repeated requests for information. I find it unacceptable that a financial institution operating under the oversight of the FSCA can deliver such substandard service, especially when it involves clients’ retirement savings.

It is deeply concerning that I have no visibility on my funds, and Momentum’s lack of communication only adds to the frustration. I have made it clear that I no longer wish to be a client, but I am still waiting for the resolution of my request.

I hope this matter is escalated urgently, as this experience raises serious questions about the company’s commitment to ethical client service and financial accountability.