SK
Shaista K

1 reviews | Active since May 2022

06 May 2022, 16:47

Momentum funds at work does not meet fais requirements

Worst experience,definitely not in compliance with treating a customer fairly it is amazing that the fais ombudsmen is allowing such a misleading corporate to continue to handle funds of hard working people.i resigned on March 1st,on 4th April on a recorded line I was told in 14 days I will be paid.i have pleaded and begged for my own money during bad health and the kzn disaster floods this company seems to be excellent at making excuses and avoiding a client.emails are ignored consultants drop calls on clients consultants do not call back as promised on a recorded line.however monthly on time without fail u have no delay to deduct from my salary. This company and its staff need to be investigated as they give preference to who they like and this is not in keeping with the fit and proper requirements of the fais act.a consultant dropped a call on me a 12 45 pm today and till now 16 46 no one has called back.

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply09 May 2022, 09:08
Official
Dear Shaista, 

 Thank you for the opportunity to be of assistance to you.  We have referred your posting to our Employee Benefits division and requested that a service manager contact you.

Regards,

NH 
Momentum (SA)
Momentum (SA)'s reply09 May 2022, 10:32
Official
Dear Shaista

Can you please provide us with the name of the fund as well as your identity number. You may add this information under a private reply.

Thank you
NH
SK
Shaista K's update10 May 2022, 09:43
Reviewer Update
Thank you for your response.on Sunday your administrator nompumelelo vilakazi took my details and till today I have not heard back from her.this is typical behaviour or your administrators which is absolutely sad.