DS
Duduzile S
1 reviews | Active since Feb 2014
10 Aug 2025, 21:43
Momentum Funds At Work - Do Not Respond To Emails not Give You Updates
A transfer was requested from end of May and to date they have not transferred the funds and they not even responding to emails. Even when the matter has been escalated to Carmen Basson, they don't respond to emails also. The automated response says 48 hours turn around time but still no feedback.
On the 03/07/2025, they sent me an email asking for further information that was submitted in the forms i has signed to transfer the fund they still send an email from Wafeeqah Karlie, i provided feedback same day but still no feedback.
I followed up on the 10/07/2025 and escalated the matter on the 30/07/2025 and to date there has been no feedback even to the emails i sent following that.
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Replies (1)Momentum (SA)'s replyOfficial
11 Aug 2025, 07:48Dear Duduzile,
Thank you for bringing your concerns to our attention.
The matter has been referred to the fund manager for assistance and feedback.
Kind regards
NH
Thank you for bringing your concerns to our attention.
The matter has been referred to the fund manager for assistance and feedback.
Kind regards
NH
Momentum (SA)'s reply11 Aug 2025, 07:48
Official
Dear Duduzile,
Thank you for bringing your concerns to our attention.
The matter has been referred to the fund manager for assistance and feedback.
Kind regards
NH
Thank you for bringing your concerns to our attention.
The matter has been referred to the fund manager for assistance and feedback.
Kind regards
NH
