Momentum Funds@Work deliberate DELAYS OF OUR PAYOUTS!

I made a claim with Momentum Funds at work early January. A week later i made a follow up and i spoke to a lady and she saif all is ok on my side i do not need to submit anything further,2 days later i get an email saying i need to submit my tax number, this was a friday. Tuesday the next week i make a follow up and the lady doing my stuff called Koketso hadnt even loaded my tax number on whatever system. Today, i made a call and she tells me the tax thing has cleared and i need to wait 15 days because she needs to apply for a tax on the money due to me. So i must ohone her again next week... She was even giggling and not taking to heart my frustrations and the need for that money. A colleague from the same company i worked for has things things after he made a fuss at your Centurion offices,despite the fact that his things were processed around same time as mine!!! His money will be paid two days they said to him. The manager there at Centurion said to my colleague that what they had done to him was unacceptable Do i need to come there and demand to see your manager?? Coz it seems you act when you are placed in the hot seat. I demand for this issue to be resolved as a matter of urgency!!!!