Momentum funds at work Constant lies

I'm appalled by the level of service I've received from Momentum's staff. I stopped working on the 1st of September, my employer informed Momentum and forwarded all necessary documentation. I received an sms from Momentum on the 5th if September stating I would receive an email from you guys to decide on how I want to proceed with my funds. This email never came. I called you Momentum on the 26th fi September and only then was I sent a email dmto decide how I want to proceed and I was told this email was initially sent to my work email and that's why I never received it.i submitted my claim on the 16th of September. On the 23rd of September I called again and was told my claim has been processed and will be sent to sars for the tax directive . On the 26th of September I called again, and I was told my claim has been forwarded to sars for the tax directive. On the the 30th of September I called once again and was informed that my claim had only been sent to sars that morning of the 30th of September. So why all the lies? None the less. On the 2nd of October I went to sars to complete my tax return and asked their consultants to check if there is a tax directive from Momentum on behalf of me. I was informed momentum has sent them nothing.i called momentum once again on the 2nd of October when I got home from sars. I was once again **** to being told that they are waiting on sars. I then informed the consultant and told her that sars just told me you guys haven't sent any tax directives and I then requested for proof that this tax directive had been sent. Once again I was told a different story. All of a sudden I was told it's still in the process of being sent to sars even though mere minutes earlya I was told by this same consultant it was already sent to sars and that's where the delay is. You guys manage peopes funds. How are your consultants allowed to lie to people about their own funds ? I spent over R400 in airtime constantly having to call you guys coz momentum goes silent and does not send any correspondence even when being asked for it. I've sent so many emails and got no response. I was promised call backs . And got none. Calls were dropped on me so many times, I was placed on mute . All this while calling you guys with MY airtime .this level of service is really pathetic. Today is the end of your own 14day timescale and still I have no correspondence from Momentum. I'm on the verge of going to the office of pension funds adjudicator to lodge a complaint against momentum for gross incompetence. Every consultant I've been speaking to,has **** to me. I'm honestly tired . My debits are being declined coz of this . If I waited on the initial email from you guys and never called in myself I would still be waiting on correspondence from you guys it seems . This is really not on. Why do your clients need to beg you guys to lay their own money to them . Is this what you call valuing your customers ? There are so many similar reviews on here and its really worrying.