Momentum Funds At Work- Bad Customer Service

On the 4th of January 2022 I sent through an email requesting a withdrawal from my preservation fund,I received an acknowledgement that stated that someone will get back to me within 48hrs,it never happened that way I was responded to on the 14th of January only after following up myself...i then completed and sent through all documents on the 17th and I followed up again on the 20th only to be told that the claim has not been started , I was assisted by Kabelo on the 20th and told I would receive an email the next day,which I never received...Fast forward to today the 24th January 2022 again I called to find out the progress of my claim I'm told to wait another 10days.

It is disappointing because this is the second time I receive such service from Momentum...They don't communicate nor attend to client requests timeously....I have reached out to the Admin Manager Rakesh and with understanding of busy schedules, as a client I would have atleast expected a response to my grievance and a way forward as I refuse to wait a extra 10 days and feel that I have put in way more effort than Momentum has in this instance.