Momentum Funds at work

Hello

My wife passed away on the 5 of March 2020, and this was due to natural causes. She had the momentum Funds at work policy, since then till now we have only had the funeral benefit pay out. I have her salary no more to support, so all falls on me. Not only that, we are in lockdown so I even have stress if Im getting my salary. After contacting them today we had 2 answers, it has not been processed yet and it had and can take 6 to 12 months because it's a natural cause death. Wait I'm confused, since I've been witness to other claims and it didn't take that long. Also, when you don't pay your cover lapses do they allow a lapse of 6 to 12 months? It's funny how we go through so much losing family, and we have to wait so long and be given the run around.

We have had so many reasons for the delay it seems like an excuse os always due, from paperwork not done yet to natural cause death takes longer etc. I wish companies would add logic and humanity to their list of service delivery key points, I don't want to make this which we are going though even more lengthy. I would like it resolved asap, not getting sent all over the place for results and answers.