MOMENTUM FUNDS AT WORK a disappointment

Item: Momentum (SA)
Rating: 1
Author: Odwa S

I have have enquired about the status of my payment and I have not had any response.

I sent an email to find out about the status last week and I still don't have any feedback.

My initial withdrawal was done on the 15th March 2018 and to my surprise I was told that the system had cancelled my withdrawal. I had to send an email to find this out as no one bothered to notify me.

It's almost 60 days since I app**** for the withdrawal.

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

10 May 2018, 10:41

Thank you for bringing this to our attention. The matter will be escalated to management in order to provide urgent feedback.

Kind regards

Natasha

Momentum (SA)'s reply10 May 2018, 10:41

Official

Thank you for bringing this to our attention. The matter will be escalated to management in order to provide urgent feedback.

Kind regards

Natasha

Momentum (SA)'s replyOfficial

10 May 2018, 12:46

I confirm that our Portfolio Manager has contacted you and confirmed that they are waiting for the completed withdrawal form from your employer.

She has confirmed that she will keep you updated.

Kind Regards

Sue

Momentum (SA)'s reply10 May 2018, 12:46

Official

I confirm that our Portfolio Manager has contacted you and confirmed that they are waiting for the completed withdrawal form from your employer.

She has confirmed that she will keep you updated.

Kind Regards

Sue

Odwa S's updateReviewer Update

23 May 2018, 09:08

The issue that I have is that Momentum is not keeping me updated, I have to constantly call or email them to get an update and that's if they respond to the email. The employer sent the form back last week and again nobody from Momentum has bothered to inform me. They have apologised for the delay and any inconvenience caused by them, but no apology is forth coming from Momentum. I just want want to find out how long the process will take?

Odwa S's update23 May 2018, 09:08

Reviewer Update

Momentum (SA)'s replyOfficial

23 May 2018, 14:20

I confirm that you have been called with a due date for the payment.

Please accept our sincere apologies for the fact that you have not been updated on a regular basis.

Kind Regards

Sue

Momentum (SA)'s reply23 May 2018, 14:20

Official

I confirm that you have been called with a due date for the payment.

Please accept our sincere apologies for the fact that you have not been updated on a regular basis.

Kind Regards

Sue