Momentum Funds at work

Thanks for your prompt response, however I won't hold my breath your SLA says 48hrs for an reply, I'll probably get a call on Friday based on my experience with this organization.

Hi Momentum SA, I was called yesterday by one of your administrators saying shes busy with the April recon, thats not what I was told 2 weeks ago. I was told the claim would have been processed today which marks the two weeks. Solly the senior administrator or team leader thereof assured me of this as well telephonically I have the voice recordings I knew they would come in handy. I haven't seen one positive review about momentum clearly you guys have an internal problem your Net Promotor Score is also on a negative. I so wish my organization used a different service provider like Sanlam etc... you guys are a joke

Do you know if this issue was resolved?

Hi Momentum SA.

I think all your clients can agree with me when I say that your SLA should be 3 months or more for a claim to be processed. I say this because on the 25th I got a call from Neil Govender he didn't give me any closure just a call to tame the tiger I guess. The following day Sanele the administrator called me and said that Solly is in a meeting with my company to finalize the April contributions. That was a little bizarre due to the fact that I been calling for two months straight and the answer I got was "your claim is being processed" theres a bit of a Grey area in terms of accountability and your internal communication there at Momentum which is only creating frustration across the board with all your clients. I have not seen one positive review regarding Momentum, no I know I'm going to wait another two months for my claim to be processed. I'm starting to think you guys as an organization don't know what you doing or are not equipped enough to solve claims, only when it comes to deducting premium that's were you are productive. I've completely lost all hope in this organization and will be taking matters further. Good thing I got all my call recordings with Momentum and encourage people to do the same. It's an app called call recordings which comes in handy.

Hi Momentum, it's the 1st Of July today which marks exactly 3 moths since waiting for my claim to be processed. On the 27th of June you said you have passed my message to the employee benefits department for further attendance. I'm still waiting for a call, some sort of communication regarding my claim. Tried calling they keep on Hanging up. Haven't heard nothing from Sanel, Solly or Neil Govender. You guys a joke. Honestly do you even care about your clients?

That's what you said on the 27th and nothing has happened thus far

Hi Momentum SA I been waiting for a call or some sort off communication regarding your escalation to the funds Manager however have not heard anything. I tried calling 8 times today but they keep hanging up once i asked to speak to someone higher up in Management. I been waiting 3 weeks with no feedback no this is unacceptable

Hi Momentum SA

May I please have feedback regarding the escalation manager response as per your feed back on the 1st of Juyly.

Hi Momentum, it's been 5 business working days with no response, is the a number you can provide so I can speak to someone in management, I think I need a executive decision at this point after countless attempts.