Momentum Funds at Work

I have been utterly disappointed in the way they manage claims. No communication was given after my retirement fund claim was submitted, After 3 weeks of hearing nothing I stared phoning and they got very annoyed Apparently they are allowed to use their full 26 workdays turnaround time. I have spent R 500 on airtime because if I do not phone to follow up I would not know of documents that they were waiting for to be signed. NO COMMUNICATION. When I spoke to a senior she was very rude and i got a bit rude as well. Now all they say is SORRY WE HAVE A 26 days turn around time. Apparently their IT department has been struggling for a week and a half to sort the so called issue on the system? And no one can tell me what the IT problem is. I would not recommend Momentum ever again as i have dealt with them in the past and the services was a bit better than now.